Your privacy is a core commitment at cncbet, not an afterthought. This Privacy Policy explains in plain, professional English exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a player based in Indonesia or accessing our platform internationally.
cncbet's approach to privacy is built on six foundational principles that govern every decision we make about your personal information.
All data transmitted between your device and cncbet's servers is protected by 256-bit SSL/TLS encryption. Your login credentials, financial details, and personal information are never transmitted in plain text under any circumstance.
cncbet collects only the data that is strictly necessary to operate the platform, verify your identity, process transactions, and comply with applicable international gaming regulations. We do not collect data speculatively or for unrelated commercial purposes.
Your personal data is never sold, rented, or traded to third parties for marketing or commercial gain. Data is shared with third parties only where operationally necessary — such as payment processors and KYC verification partners — under strict contractual data-protection obligations.
You retain meaningful control over how cncbet uses your data for non-essential purposes, including direct marketing communications. Opt-out preferences are honored promptly and do not affect your access to core platform features.
Data is retained only for as long as is necessary for its stated purpose or as required by applicable law. Once the retention period expires, data is securely and irreversibly deleted or anonymized in accordance with our internal data lifecycle policy.
cncbet's data security infrastructure is subject to regular independent audits, penetration testing, and vulnerability assessments. Any identified weakness is remediated as a priority before public disclosure where responsible disclosure timelines apply.
1.1 Who This Policy Applies To. This Privacy Policy applies to all individuals who visit, register on, or otherwise interact with the cncbet platform at https://cncbet.cam, including its mobile-optimized versions and any associated applications. It applies regardless of whether you are located in Jakarta, Surabaya, Bandung, Medan, Bali, or any other location from which you access the Platform.
1.2 Data Controller. cncbet is the data controller responsible for the personal data collected through the Platform. As data controller, cncbet determines the purposes and means of processing your personal information in accordance with this Privacy Policy and applicable international data protection principles.
1.3 Scope of This Policy. This Policy covers personal data collected through: (a) the Platform's registration and account management system; (b) deposits, withdrawals, and transaction records; (c) customer support interactions; (d) promotional and marketing communications you have opted into; (e) cookies and automated tracking technologies deployed on the Platform. It does not cover third-party websites or services that may be linked from the Platform — those are governed by their own privacy policies.
By registering an account on cncbet, you acknowledge that you have read and understood this Privacy Policy in full and consent to the collection, processing, and use of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
2.1 cncbet collects personal data across several categories depending on how you interact with the Platform. The following table summarizes the categories of data collected and examples of specific data points within each category:
| Data Category | Specific Data Points Collected |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, National Identity Card (KTP) number, passport number (if provided), selfie photograph submitted during KYC. |
| Contact Data | Email address, mobile telephone number, residential address (including city and province — e.g., Jakarta, Bali, Surabaya). |
| Financial Data | Bank account details (bank name — e.g., BCA, BRI, BNI, Mandiri — account number, account holder name), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records, account balance history. |
| Transactional Data | Betting history, game session records, wager amounts (in IDR / Rp), win/loss outcomes, bonus claims and usage, timestamp and session duration of all gaming activity. |
| Technical Data | IP address, device type and operating system, browser type and version, screen resolution, time zone setting (WIB / WITA / WIT), session token identifiers, login timestamps. |
| Behavioral Data | Pages visited on the Platform, links clicked, search queries within the Platform, features used, frequency and duration of Platform sessions. |
| Communication Data | Records of live chat sessions, email correspondence, WhatsApp messages (if you contact us via WhatsApp), and any feedback or survey responses you submit. |
| Marketing Data | Your communication preferences, promotional opt-in and opt-out records, referral codes used at registration. |
2.2 Data You Provide Directly. Most of the personal data cncbet holds is provided directly by you during registration, KYC verification, deposit and withdrawal requests, and customer support interactions. You are responsible for ensuring all data you provide is accurate, complete, and kept up to date.
2.3 Data Collected Automatically. When you access the Platform, certain technical and behavioral data is collected automatically through cookies, server logs, and similar tracking technologies. See Section 6 (Cookies & Tracking) for further details.
2.4 Data from Third Parties. cncbet may receive data about you from third-party sources, including: identity verification partners (KYC providers), fraud detection services, payment processors (for transaction confirmation), and publicly available databases used for anti-money-laundering (AML) screening.
3.1 cncbet uses your personal data for the following purposes:
3.2 cncbet will never use your personal data for purposes that are incompatible with those stated in this Privacy Policy without first obtaining your explicit consent or establishing a separate legal basis for the new processing activity.
4.1 cncbet processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Processing required to fulfill our obligations under the Terms & Conditions — account creation, transaction processing, KYC verification, bet settlement, and customer support. |
| Legal Obligation | Processing required to comply with applicable laws — AML screening, record-keeping for regulatory purposes, responding to lawful authority requests. |
| Legitimate Interests | Fraud detection and prevention, Platform security monitoring, abuse prevention, aggregated analytics for Platform improvement — where our interests do not override your fundamental privacy rights. |
| Consent | Direct marketing communications, personalized promotional offers, non-essential cookies and behavioral tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing. |
4.2 Where cncbet relies on your consent as the legal basis for a processing activity, you have the right to withdraw that consent at any time by contacting support or updating your account preferences. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal was received.
5.1 Third-Party Service Providers. cncbet shares personal data with carefully selected third-party service providers who assist in operating the Platform. All such providers are bound by contractual data-processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to cncbet. Categories of third-party processors include:
5.2 Legal and Regulatory Disclosure. cncbet may disclose personal data to competent governmental or regulatory authorities where required by law, court order, or binding regulatory directive. In such cases, cncbet will disclose only the minimum data necessary to satisfy the legal obligation and will, where permitted, notify the affected player of the disclosure.
5.3 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of cncbet's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to the applicable privacy policy at least 30 days before the transfer takes effect.
5.4 No Sale of Data. cncbet does not sell, rent, trade, or otherwise commercially exploit your personal data to any third party for their own marketing or commercial purposes. This prohibition applies without exception.
cncbet has never sold player data to a third party and has no intention of doing so. Our business model is built on player trust — monetizing your personal information would directly undermine the relationship we have with every player on our platform.
6.1 cncbet uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the Platform, maintain your login session, remember your preferences, and collect analytical data about Platform usage. The following categories of cookies are deployed:
| Cookie Type | Purpose & Details |
|---|---|
| Strictly Necessary | Essential for Platform operation — maintaining your authenticated session, storing your language and currency preferences, enabling the shopping cart functionality for bonus claims. These cannot be disabled without breaking core Platform functionality. |
| Functional | Remember your preferred payment method (e.g., BCA vs. OVO), your last-visited game category, and interface customization settings. Enhance convenience but are not strictly required. |
| Analytical | Collect anonymized data about how players navigate the Platform — pages visited, time on page, error encounters, and feature usage patterns. Used exclusively for internal Platform improvement. No individual player is identified in analytical reports. |
| Marketing | Used only with your explicit consent to deliver personalized promotional content relevant to your gaming activity and preferences. You may opt out of marketing cookies at any time via your account preferences. |
6.2 You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform normally. Disabling analytical and marketing cookies will not affect your ability to play games, make deposits, or withdraw funds.
6.3 cncbet does not deploy third-party advertising networks or retargeting pixels that track your activity across external websites. All tracking on the Platform is first-party and confined to your activity within cncbet's own domain.
7.1 cncbet retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general framework:
| Data Category | Retention Period |
|---|---|
| Account & Identity Data | For the duration of the active account, plus 5 years from account closure (for AML and regulatory compliance purposes). |
| Financial & Transaction Records | 7 years from the date of each transaction, in line with international financial record-keeping best practices. |
| KYC Documents | 5 years from the date of submission or from account closure, whichever is later. |
| Customer Support Records | 3 years from the date of the interaction, to support dispute resolution and quality assurance. |
| Marketing Preferences | Until you withdraw consent or close your account, whichever occurs first. |
| Analytical / Behavioral Data | 26 months from collection, after which data is anonymized or deleted. |
| Technical / Log Data | 12 months from collection, used for security monitoring and fraud investigation. |
7.2 Upon expiry of the applicable retention period, personal data is either securely and permanently deleted from all active and backup systems, or irreversibly anonymized such that it can no longer be linked to any identifiable individual. Anonymized data may be retained indefinitely for statistical and research purposes.
8.1 cncbet implements a layered, defense-in-depth security architecture to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Key security measures include:
8.2 Despite these measures, no internet-based system is completely immune to security threats. cncbet cannot guarantee absolute security of data in transmission or storage. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, cncbet will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.
8.3 You are responsible for maintaining the security of your own account — including using a strong, unique password, not sharing your login credentials, and enabling any optional two-factor authentication features available on the Platform. If you suspect your account has been compromised, contact cncbet support immediately.
cncbet will never ask for your password, PIN, or full financial account credentials via email, live chat, SMS, or any other communication channel. Any communication purporting to be from cncbet and requesting such information should be treated as fraudulent and reported to our support team immediately.
9.1 As a player whose personal data is processed by cncbet, you hold the following privacy rights. These rights may be exercised by contacting cncbet's support team at the email address listed in Section 13 of this Policy:
Request a copy of all personal data cncbet holds about you, along with information about how it is used and with whom it is shared.
Request correction of any inaccurate or incomplete personal data held about you. Updates to core identity data may require re-verification.
Request deletion of your personal data where it is no longer necessary for its original purpose, subject to cncbet's legal retention obligations.
Request that cncbet restrict the processing of your data while a correction or objection request is being reviewed.
Request a machine-readable export of personal data you have provided to cncbet in a structured, commonly used format (CSV or JSON).
Object to processing carried out on the basis of legitimate interests, including profiling for personalization or marketing purposes.
Withdraw consent for any processing activity based solely on your consent — such as marketing emails — at any time without penalty.
Lodge a formal complaint about cncbet's data practices with the relevant supervisory authority if you believe your rights have been violated.
9.2 cncbet will respond to all verifiable rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it within the initial 30-day window.
9.3 To protect your privacy and prevent unauthorized requests, cncbet will verify your identity before processing any rights request. Verification will be conducted by asking you to confirm details consistent with your registered account information.
10.1 The cncbet Platform is strictly intended for adults aged 21 and over. cncbet does not knowingly collect personal data from any individual under the age of 21. The Platform's registration system includes age-verification steps specifically designed to prevent underage access.
10.2 If cncbet becomes aware that personal data has been collected from an individual under 21 years of age — whether through a registration process circumvention or any other means — that data will be permanently deleted from all systems within 48 hours of discovery, and the associated account will be immediately closed. Any deposits made to such an account will be returned to the originating payment method.
10.3 If you are a parent or guardian and believe that a minor in your care has accessed or registered on the Platform, please contact cncbet's support team immediately. We will treat such reports as a high-priority matter and act accordingly.
21+ Only. cncbet enforces a strict minimum age of 21 years for all players. This is not merely a legal formality — it reflects our genuine commitment to preventing gambling harm among young people. Age verification is mandatory before any withdrawal is processed.
11.1 cncbet operates as an internationally licensed platform. Certain processing activities — such as cloud hosting, KYC verification, and game content delivery — may involve the transfer of your personal data to servers or processors located outside Indonesia. Where such transfers occur, cncbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under this Privacy Policy.
11.2 Safeguards for international transfers include: contractual data-processing agreements incorporating standard data protection clauses; transfer only to jurisdictions with an adequate level of data protection as assessed by cncbet's legal team; and technical security measures equivalent to those described in Section 8 of this Policy.
11.3 By using the Platform, you acknowledge and consent to the transfer of your personal data to servers and processors in jurisdictions outside Indonesia where necessary for the operational purposes described in this Privacy Policy.
12.1 cncbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Material changes will be communicated to registered players via email notification or a prominent in-Platform announcement at least 14 days before the amended Policy takes effect.
12.2 The version number and last-updated date at the top of this page always reflect the currently applicable version of the Privacy Policy. We encourage you to review this Policy periodically. Your continued use of the Platform after any amendment's effective date constitutes your acceptance of the revised Policy.
12.3 Where a proposed amendment materially reduces your privacy rights or introduces new processing activities based on consent, cncbet will seek your fresh consent before the new processing commences rather than relying on implied acceptance through continued Platform use.
13.1 If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights described in Section 9, or wish to raise a concern about how cncbet handles your personal data, please contact our support team using the details below. The email address is provided as plain text and is not a clickable link — please copy it manually into your email client.
Privacy Enquiries: [email protected]
Subject Line for Privacy Requests: "Privacy Request — [your Account ID or registered name]"
Support Hours: 24/7 (WIB, UTC+7)
Response Time: Privacy and data rights requests are acknowledged within 24 hours and resolved within 30 calendar days.
13.2 If you are not satisfied with cncbet's response to a privacy concern or rights request, you have the right to escalate the matter to the independent data protection supervisory authority applicable in your jurisdiction, or to the dispute resolution mechanism described in the cncbet Terms & Conditions. Details of cncbet's formal dispute resolution process are available on our Terms & Conditions page.
13.3 For general questions about cncbet's platform, account management, payment methods, or bonus terms, please visit our FAQ page or contact our 24/7 support team directly. Our agents are fluent in both English and Indonesian and are available around the clock to assist you.
Our support team is available 24/7 to address any privacy concerns, process data rights requests, or help you understand how cncbet protects your personal information.
⚠ 21+ only. cncbet is intended for adult entertainment purposes only. Please gamble responsibly.